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We believe in putting a personal touch into everything that we do and want your shopping experience to be a satisfying one.  

 

We are fully committed to doing whatever it takes to ensure that you are happy with every aspect of your order.

We believe in our products and are confident that you will love them as much as we do. However, if, for any reason, you are not completely satisfied with your purchase, simply return the unused item to us within 14 days of your initial purchase.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

We will be happy to refund the purchase amount to your card, or issue you a store credit for the purchase amount.  

 

To help us expedite your return request, please follow the simple steps listed below.

 

1) Send us an email at Sales@teamcraftackle.co.uk to let us know that you plan to return the product.

 

2) Be sure to include your Order Number and to tell us if you prefer to have your return processed for store credit or as a credit back to the card on which you made the purchase.

 

3) We will reply to your email to confirm we have received your request and advise the returns address.

 

4) Ship the items back to us, including your Order Number & Name with the items you wish to return.  We cannot process a credit until the product is shipped back to us. Pack the items carefully to avoid damage in transit.

 

5) For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss.

 

We regret that return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance.